Xanadu A1

We loved our unit in this building specifically. A109 was close to the pool and we loved the moat around the unit too. The turtles and large mouth bass loved visiting in the mornings looking for an easy snack. The unit was roomy and the bedding was comfortable. The beach was just across the street too. Literally a 5 min walk. We brought our bikes and so glad we did. We had so much fun biking to various spots and along the beach. We found sand dollars, plenty of jelly fish, and crabs. We will be back again for sure!

This condo is a garden view beauty. We usually stay across the road to have an ocean view and while we missed that, this condo made up for it in many other ways. It appears to have been updated very recently and the owners did a great job. Furniture is comfy and the bed in the master is to die for! The floor plan is spacious and perfect for our three teens. The kitchen is smaller but has everything you need especially, if like me, you don’t spend much of your vacation cooking. No laundry in the unit but the laundry room is just 1 door down. It was nice having 2 outside areas to sit with coffee or cocktails. We had a great stay!

The property was amazing. VTrips Staff was not however. If you have to deal with Amanda from Vtrips Hilton Head, you are in for a real treat. I have never been treated so poorly. Spoke with Amanda morning of arrival. Inquired about an early check in, didn't get a call back before we arrived. So we just went to office to get our parking passes so we could at least park our car. No one was at the office. No passes were left for us. There as a sign on the door to call Amanda in which I did. She stated then that we couldn't check in early and the parking passes weren't ready yet. Of course, I asked her why she didn't call me back to let me know and she came up with some sort of excuse that she just got off the phone with housekeeping 3 hours later. We left it at that we would need to come back sometime after 4 to get our parking passes so my children and I went to the beach. 4pm we go to the unit, as per the portal we have a gate code and door code (just no physical passes). We were going to run and change out of our wet bathing suits then head to vtrips to get the passes. Get to the unit and none of the codes work. A nice couple let us in the gate behind them. We park, find our unit, and then find out the door code doesn't work. Of course, I call VTrips and get Amanda again. In which, this time she tells me that we need a key fob to get into everywhere in the complex. That was not delineated online via the instructions and Amanda never told me that the prior 2 times I spoke with her that day. She proceeded to rudely shout at me and was completely unapologetic for her actions and lack of CORRECT instructions. I took a screenshot of what was on the portal the morning we traveled and this Amanda changed the instructions after we checked in to reflect the correct instructions to stop and get a key fob (this was in order to cover her because I shared I would be speaking with the owner). I have never been treated so poorly by someone who is in the customer service. I will never use Vtrips again due to this.

Location was great close walk to beach. Felt very secure in a gated area and family friendly. Close to Coligny with tons to do.