.svg){kind=logo}
Help for Guests
FAQs
Reservation Process
Why should I choose VTrips?
VTrips provides the best service and vacation rentals in Alabama, Florida, Georgia, Hawaii, Maryland, New Mexico, North Carolina, South Carolina, Tennessee, and Texas. We are staffed by local Vacation Planners and a full-service Operations team, who provide 24-hour support if an emergency arises during a guest stay.
What is the best way to book a VTrips vacation rental?
Book direct and save! By booking directly through VTrips or our brand partners, either via website or over the phone with a local Vacation Planner, guests will always receive the best rate available and save on fees from third-party sites.
How much is due at time of booking?
Please check the property details page for deposit information. For long term bookings, please call.
When is payment due?
Please check the property details page for payment information. For long term bookings, please call.
How old do you have to be to rent a property?
The contracted guest must be 25 years of age to sign the rental contract. A parent or legal guardian must accompany all guests who are under the minimum age for the entire duration of the rental. You agree to provide us with proof of age upon request. Please contact VTrips if there are any questions regarding the minimum rental age.
What communications will you provide after I reserve and when will I receive my door code?
We will email you your online rental agreement that will need to be electronically signed, along with information on travel insurance, information on how and where to check-in and any pertinent information needed for your stay.
Guests will have access to information on the app three to five days prior to check-in. Reservation must be paid in full, and contract must be e-signed prior to this information becoming available.
Guests will have access to information on the app three to five days prior to check-in. Reservation must be paid in full, and contract must be e-signed prior to this information becoming available.
What is your cancellation policy?
We want all vacationers to feel confident about booking their next vacation with VTrips. Please see the property details page for our cancellation policy.
Check-In & Check-Out Process
What time is check in?
Check-in is at 4:00 pm, and staff is unable to release keys until 4:00 pm. If guests arrive to the island prior to approved check-in time, we kindly ask that guests make other arrangements and plan accordingly, as keys are not released and access codes are not active until approved check-in time.
Where do we check in?
Check-in and check-out location varies by property. For check-out, keys are returned to the same location as check-in. Please refer to your rental agreement and/or check-in instructions email, and please contact VTrips or brand partner with any questions.
Who is able to check in?
The contracted Guest must be present at check-in and provide ID. If alternate arrangements are necessary, please contact us in advance, so we may let you know if we’re able to make other arrangements.
What is needed to check-in?
You may be asked to provide a government-issued license and vehicle information (make, model, color, license plate information).
What time is check out?
Check-out is at 10 am.
Trip Planning
Are additional guests allowed at my vacation rental?
All properties have established Maximum Occupancy limits, as listed in the Rental Agreement. At no time during your Reservation Dates are Guests to exceed the Maximum Occupancy for your Rental Property. Occupancy is defined as the total number of people at the Rental Property at any given time, not only overnight guests. All guests, including daytime visitors, must be registered on your Guest Registration.
What’s included in my VTrips vacation rental?
We supply you with a limited starter kit of toilet paper, soap, paper towels, and dishwasher detergent for your convenience. There are several shops you can visit nearby to purchase supplies for your stay.
What should I bring/buy for my rental?
We recommend bringing the following extras to your VTrips rental: trash bags, paper towels, laundry detergent, dishwasher packs, and extra toilet paper.
Have More Questions?
Contact Us